Customers get answers, not a transfer.
The same approved workflow answers your customers by phone, text, website chat, email, collaboration platforms, AI assistants, and the personal agents customers send to act for them. It is not a second agent with a copied prompt. It is the same knowledge, rules and record, so a customer gets an answer without a callback or explaining it all again.
What Communicator does.
One communicator, one set of instructions and knowledge, every channel you switch on.
One setup, every channel.
Pick the channels it answers on: website chat, SMS, voice, email and collaboration platforms (Slack, Teams, etc.). Calls and texts use numbers AIOS provides, or your own.
Calls in and out.
It answers your number and places calls itself, from the same approved workflow, like the follow-up a borrower needs the day after approval.
Typed or spoken on your website.
A one-line embed puts it on your site. Visitors type or talk out loud, and it can open pages, show slides and start workflows as it goes. Ask it to call you, and the call can still show you slides.
Inside the AI your people already use.
Share a workflow and people run it from their AI assistant (ChatGPT, Claude, etc.). Your customers' personal agents and other companies' agents can reach it too, through the MCP and Agent to Agent (A2A) gateway, as governed connections.
Guardrails on what it says.
It masks personal data, refuses prompt-injection attempts and stays off topics you rule out. Every time a guardrail fires, it's on the report.
The whole story, handed over.
When a conversation needs a person, it reaches your team with everything already in hand.
Set up once.
Name it, pick its channels, give it a number and switch on voice for your website. It even tells you when no test suite covers its calls yet.
How it compares.
Service agents cover most of these channels too. The difference is behind the conversation: here every channel runs the same approved workflow your back office runs.
| Capability | AIOScvlSoft | Agent platformsOpenAI Frontier, Anthropic | Service agentsSierra, Fin, Decagon | AutomationUiPath, Power Automate | In-app agentsSalesforce Agentforce |
|---|---|---|---|---|---|
| Answers and places phone callsThe same approved workflow, by voice. | |||||
| Sends and receives textsTwo-way SMS on numbers AIOS provides, or on your own. | |||||
| Website chat, typed or spokenA one-line embed that can open pages, show slides and start workflows. | |||||
| Email and collaboration platforms (Slack, Teams, etc.)Reads the message, does the work and replies in the thread. | |||||
| Inside AI assistants (ChatGPT, Claude, etc.)Share a workflow and people run it from the AI they already use. | |||||
| Guardrails on what it saysMasks personal data, blocks prompt injection and stays off banned topics. |
A category view, not a product audit: each column names one or two examples, and individual products vary. See all 33 rows
Questions.
Can it hand a caller to a person?
Yes. When a conversation needs a person, it reaches your team with the whole story already in hand.
Can we use our own phone numbers?
Yes. Use numbers AIOS provides, or connect your own account and numbers.
Does each channel need its own setup?
No. One communicator holds the instructions, knowledge and workflows. Switching on a channel is a click.
Will it say things we don't want it to?
You choose the topics it stays off. Guardrails stop a reply before it reaches anyone or correct it, mask personal details and refuse prompt-injection attempts. Every firing is on the report.