AIOS solutions
Where is my order? Can I swap this for a size up? Why was I charged twice? Most of what reaches a retailer’s support team has a right answer in the store, the payment processor and the shipment tracking. AIOS learns how your best support people find it and act on it, and finishes the request instead of logging a ticket for someone else.
A return is a sequence, not an answer: check the order and the return window, confirm the replacement size is in stock, hold it, send the label, and issue the refund or ship the exchange when the original comes back. AIOS runs that sequence end to end across your store, payments and shipping, and records each step against the order.
Refunds and credits above a limit you set wait for an expert’s sign-off. Everything inside the limit simply gets done.
The best support request is the one that never arrives. A workflow can start when something fails to happen: an order that has not shipped by the promised date, a delivery that has stopped moving, a backordered item that will miss its window. AIOS tells the customer first and offers to wait or cancel, which is what the FTC’s mail order rule asks of a seller who cannot ship on time.
The same workflow answers in chat, by text and on the phone, and customer memory carries what was already decided, so a customer who asked about a return yesterday does not start over today. Fit notes, preferences and past exchanges are there for the next conversation.
AIOS has ready-made connectors for Shopify, WooCommerce, Square, Stripe, Zendesk, Freshdesk, Intercom and Klaviyo, among more than 100 systems, and works on top of them without a migration. Anything else connects through its API or database, or Nightshift autonomously builds the connector.
Order status.
Answers where an order is, with the tracking, and says what happens next if it is late.
Returns and exchanges.
Checks the return window and the stock, holds the replacement, sends the label and completes the refund or exchange.
Fit and product questions.
Answers sizing and product questions from your catalog and the customer’s own order history.
Late and stuck orders.
Finds orders that missed their ship date or stopped moving and contacts the customer before they ask.
Billing questions.
Explains a duplicate or unexpected charge from the payment record and issues refunds within your limits.
Order status, returns and exchanges, sizing and product questions, late and stuck orders, and billing questions such as a duplicate charge. Anything outside your rules goes to a person with the order, the history and a recommended action.
Yes. AIOS has ready-made connectors for Shopify, WooCommerce, Square and Stripe, and for help desks including Zendesk, Freshdesk and Intercom.
Every action is checked against your policy before it runs. Refunds and credits above the limit you set wait for an expert’s sign-off, and every action, input and output goes to an append-only ledger.
A chatbot answers and hands the work to a person. AIOS does the work: the refund, the exchange, the replacement on hold. It also starts on its own when an order is late, rather than waiting to be asked.
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We embed until it works, then you pay for what worked. Bring the process you would most like to stop staffing.